World Class Auto Detailing

Booking & Service Policy

Last updated August 13, 2026. This policy is intended to keep appointments, payments, vehicle handoffs, and service expectations clear for both the customer and World Class Auto Detailing.

Appointments and payment

Standard online bookings are not confirmed until secure checkout is completed and our booking system confirms the selected appointment. Appointment times shown online are subject to live availability. Custom Quote / Other requests are not confirmed appointments and do not require payment until pricing and next steps are agreed upon.

Rescheduling and cancellation

Please contact us as soon as possible if you need to change an appointment. Cancellations or rescheduling requests made at least 24 hours before the scheduled start time are eligible for a full refund of the service amount paid. For changes inside 24 hours, contact us directly; we will make a reasonable effort to reschedule the service, but late cancellations, no-shows, or vehicles that are unavailable at the agreed time may be subject to unrecoverable processing or scheduling costs.

Vehicle condition and estimates

Online prices and service-time estimates assume a normally maintained vehicle. Excessive pet hair, biohazards, heavy debris, severe staining, mold, unusual contamination, specialty materials, oversized vehicles, or conditions substantially different from the booking description may require additional time, a revised quote, or a custom service plan. We will communicate any material change before performing work outside the booked scope.

Mobile Detailing

Mobile Detailing is offered at no additional charge within our standard service area. The customer is responsible for providing a safe, legal, and reasonably accessible service location and accurate access instructions. Site needs can vary by the job; if a specific utility, access, or setup requirement applies, we will confirm it before arrival. Requests outside the standard service area can still be submitted through Custom Quote / Other.

Pickup & Return authorization

By selecting Pickup & Return and completing checkout, the customer authorizes World Class Auto Detailing and its authorized personnel to possess and operate the vehicle only as reasonably necessary for pickup, transport to and from our shop, service-related positioning, and return. The customer represents that the vehicle is legally operable and will disclose known mechanical, access, key, alarm, or safety issues that could affect transport before pickup.

Please remove valuables and personal property before pickup. We may document visible vehicle condition, mileage, fuel level, or the handoff with time-stamped photos or notes when reasonably useful for both parties. Existing cosmetic or mechanical conditions are not caused by the detailing service merely because they are noticed during custody. Any new concern should be reported promptly so it can be reviewed fairly.

Keys, access, and personal items

The customer is responsible for providing reliable vehicle access at the agreed time and accurate instructions for key handoff or return. Please remove valuables, firearms, medications, sensitive documents, and other personal property before service. World Class Auto Detailing is not responsible for items left loose inside the vehicle unless loss or damage results from our negligence.

Satisfaction guarantee

If something within the booked service was missed or does not meet reasonable expectations, contact us promptly and give us an opportunity to inspect and correct the issue. Our goal is to resolve legitimate workmanship concerns rather than leave a customer dissatisfied. The guarantee applies to the agreed service scope and does not promise restoration of permanent damage, pre-existing defects, or conditions that cannot reasonably be corrected through detailing.

Weather and safety

Mobile appointments, Pickup & Return, or other work may need to be rescheduled when weather, road, vehicle, or site conditions make the service unsafe or prevent a professional result. If World Class Auto Detailing must move an appointment for these reasons, we will coordinate another available time.

Questions

Call or text 513-713-8245 or email worldsclassdetailing@gmail.com with questions about a booking or this policy.